cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Re: My whole Dropbox account affected with .peet extension Ramsomware

Super User
Super User

Hello @vastraafusion, The data in your Dropbox account may be recoverable provided it did not happen long ago. Dropbox keeps history of your files from 30 days (free basic account) to 180 days depending on your account type. 

First of all, you need to get rid of the malware from your affected computer by using some antivirus program or cleanly reinstalling your operating system. If you have important data to recover, you should consult some tech support before reinstalling or deleting the encrypted files, until then you may keep it disconnected from the internet. 

For the Dropbox data, if you have access to another clean computer, you may try to log into Dropbox web. You should disconnect your affected computer from the Dropbox until you remove the ransomware from it. Go to https://www.dropbox.com/account/security In the Devices section, remove the computer that is affected. 

Check the events log: https://www.dropbox.com/events There you should find when your files were altered. 

Then you may go to each file > Check the version history > and Restore them before they were locked. If there are too many files, you may contact Dropbox support directly https://www.dropbox.com/support to help you with restoring your account. 

Highlighted

Re: My files are encrypted by ransomware

New member | Level 2
New member | Level 2

Hello Lusil,

 

I have the same problem.

Will need to do a clean install of my windows.

Would you be able to help me with restoring my files as well?

How about those that I shared my dropbox folder with?

 

Highlighted

Re: My files are encrypted by ransomware

Dropboxer
Dropboxer

Thanks for joining us here @Phloidee!

We'd be more than happy to help you with this. I've reached out to the email associated with your Community profile.

Please just check your inbox when you have a moment and we'll take it from there.

Just to note, any shared folders that you have edit access to we can assist with rolling back too and restoring them back to their original state.

Let me know if you have any other questions - cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: My files are encrypted by ransomware

New member | Level 2
New member | Level 2

Thanks for the reply @Daphne 

Over the weekend I've managed to roll it back one by one as I found that the ransomware were only deleting the correct files and replacing it with their own copy.  But good thing dropbox does not delete anything unless you opt to delete it permanently.  I was able to recover those files when showing deleted files.  It seems to have fixed it.  Could you confirm that it is the case?

 

This thread is closed due to inactivity. Please feel free to create a new topic here. 

Polls
Do you know how to organize your files and folders?
<b>We have created a guide on folder best practice, so you can get organized now <a href="https://www.dropboxforum.com/t5/Business-Tips-tricks/Folder-structure-best-practice/m-p/428456#M39"><u>check it out here</u></a>.</b>

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?