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My files are gone after deleting them and I can't find them anywhere

My files are gone after deleting them and I can't find them anywhere

Explorer | Level 3

I need help I can't even find the files.

 

Without knowing apparently my computer files including all my documents, downloads AND desktop files synced, maybe? anyway I removed them from dropbox but I didnt know it would delete them from my computer! Looked up how to recover but they arent showing up in my deleted files tab in dropbox account. Please help! I need these files

3 Replies 3

Re: My files are gone after deleting them and I can't find them anywhere

Dropboxer

Hey there @jamisonlw, let's see what we can do here. 

 

It sounds like you used computer backup, which adds your Documents, Desktop, and Downloads folders to your Dropbox folder. 

 

Are you able to find any of the files you deleted listed in the events page

 

Have a look and let me know what you find, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: My files are gone after deleting them and I can't find them anywhere

Explorer | Level 3
No. They were gone when I checked. Panicked and went to a data recovery place. Dropbox has been no help because I’m not a pREmiUM member or business account.

Re: My files are gone after deleting them and I can't find them anywhere

Dropboxer

Generally, your support options do depend on the sort of account that you have. You can find yours by logging in and going to dropbox.com/support

 

However, we're more than happy to help you out from here!

 

Out of curiosity, were you able to find the files you're looking from your local data recovery?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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