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My files are not syncing, it's stuck at syncing 5-7 files. Any ideas?

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My files are not syncing, it's stuck at syncing 5-7 files. Any ideas?

New member | Level 2

My dropbox has been playing up for weeks now. It appears to get stuck always syncing 5 - 7 files and never updates files I have edited. Te only way to fix it is to uninstall dropbox alltogether and then re-install but as soon as I edit a file, it never updates on the server.

 

Does anyone have any idea what my problem could be?

1 Reply 1
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Re: Files Not Syncing - Help!

Dropboxer

Hi there @eleanorsmith, I'm sorry to hear you're having trouble with this!

 

If the syncing appears to be stuck, this could be due to incorrect file permissions. Can you try the following to see if that does the trick?

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the "Alt+H" keys (Windows) or the "Options/Alt" key (Mac), click "Fix permissions".

Also, please follow the steps again and instead click "Fix Hardlinks" this time. The app might need to sync for a while after doing this, so please just keep an eye out for any progress.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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