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My files deleted by dropbox

My files deleted by dropbox

NSVISION20
New member | Level 2

Hi, i have questions. My company using dropbox for keep all files since year 2017 but for year 2020 dropbox delete file from Our folder. Dropbox not delete all file, just delete PDF file and sometime Excel file. On Feb 2021 again dropbox delete our files. Can you check what problem? and what should we do?

Below i give sample for your reference.

Thank you.

 

NSVISION20_0-1613721806703.png

 

1 Reply 1

Re: My files deleted by dropbox

Jay
Dropboxer
Hi @NSVISION20, thanks for joining the Community!

It looks like these files are in a shared folder, which could mean that someone else in that folder deleted them.

As Dropbox doesn't delete your files without any user interaction on them, you can check who deleted the files and which device by restoring one of them and viewing the version history.

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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