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My files were deleted when I uninstalled the app

My files were deleted when I uninstalled the app

protikbruhh
Explorer | Level 3

So the thing is i was syncing my laptop with dropbox. Many files were synced but there were still files left to be synced and it was taking a lot of time. So, i thought of uninstalling and installing dropbox. For this at first, i unlinked my pc and sync was stopped and uninstalled dropbox. While i was uninstalling dropbox, all the files were removed and it was stored in a folder named "my dropbox files" or smth like this i forgot. The question is i guess i lost those files that were left to be synced. What happens in this situations and how to confirm that no files were destoryed? please help me

1 Accepted Solution

Accepted Solutions

Re: Dropbox files

Jay
Dropboxer
Hi @protikbruhh, thanks for messaging the Community!

Do you know if you enabled the computer backup feature on your device? 

The folder that was left behind on your computer, are your missing files located in there? 

If the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

If you need any further assistance, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

1 Reply 1

Re: Dropbox files

Jay
Dropboxer
Hi @protikbruhh, thanks for messaging the Community!

Do you know if you enabled the computer backup feature on your device? 

The folder that was left behind on your computer, are your missing files located in there? 

If the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

If you need any further assistance, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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