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My files won't open in excel...please help!!!

New member | Level 2
New member | Level 2

HI All!!! I have a wonk file that I always open in Dropbox then convert over to Excel. For the past day it has not worked. It gets stuck on a screen that shows the excel logo and says "Working on it..." "Downloading from Dropbox"

This screen just stays and the file doesn't convert.

I've tried shutting down and restarting, I've tried closing all applications, I've tried opening from the website version instead of the app (I have a Chromebook by the way). I've done all I can think of and nothing.

Please help!!!

3 Replies 3
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Re: My files won't open in excel...please help!!!!

Dropboxer
Dropboxer

Hey @crellis

Thanks for reporting this issue. 

Is this happening with all your Excel files or just this one? 

May I have a screenshot of the error message you mentioned you are receiving? The downloading error message was on your Dropbox desktop application. Correct? If so, what version of Dropbox do you have installed there? 

Did you face issues when you tried to access the files via Dropbox.com? If so, please try an incognito window and clearing the cache and let me know if the issue remains. 

Looking forward to solving this issue with your help!

Thank you. 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Highlighted

Re: My files won't open in excel...please help!!!!

New member | Level 2
New member | Level 2

Here is a screenshot. The left is the dropbox to excel screen. I tried with an incognito window and nothing.

Any help would be greatly appreciated

 

Screenshot 2019-11-19 at 8.20.24 AM.png

Highlighted

Re: My files won't open in excel...please help!!!!

Dropboxer
Dropboxer

Thanks for getting back to me about this @crellis

Not sure why Excel is stuck with downloading your file, but we can do this in many ways through Dropbox. 

Let me know the exact steps you are taking to get to this screen and I will provide alternative steps to open your Dropbox file in Excel. 

Thank you for your kind cooperation.

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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