cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Shared Images

My images don't load on mobile

CoveUS
Explorer | Level 4
Go to solution

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.

114 Replies 114

jcp543
Helpful | Level 5
Go to solution

I agree with @Rudi B Rasmussen Dropbox hasn’t been forthcoming with us on this issue. I put my support ticket in on March 2nd and have provided them with additional requested information, but haven’t received any explination yet. If I hear anything useful I’ll report it here, but I’ve already moved on to a CDN solution as I mentioned in a previous post.

Rudi B Rasmussen
Helpful | Level 6
Go to solution
Wheyyyy!!!
I just got a mail from support, that a bug fix has just been rolled out, and now the issue is gone...
My linked images are all working and showing correctly in IOS!!!

Thanks a lot Dropbox!!!

philski
Explorer | Level 4
Go to solution

hoo-ray!

Mykrojas
New member | Level 2
Go to solution

has there been any issues with android? as the IOS fix has been rolled out.

Emma
Community Manager
Go to solution

Hi all, 

 

As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

Let us know if you have any questions.

 

Emma

Billy5
New member | Level 2
Go to solution

Hi

 

I have the same problem but with videos, can you please help? 

Walter
Dropbox Staff
Go to solution

Hi there @Billy5, thanks for joining the discussion here and happy Monday!

 

Can you check if you've set your videos to be uploaded through the app's settings under the camera uploads option?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

evaag
New member | Level 2
Go to solution

Dear Dropbox Team,

unfortunately, today appears the same problem with displaying on my website all pictures linked in Dropbox on mac devices (Safari browser on desktop version and iPhone - mobile version). Please help!

 

http://spazioformaidea.put.poznan.pl/

 

evaag
New member | Level 2
Go to solution

Dear Dropbox Team,

 

unfortunately, today appears the same problem with displaying on my website all pictures linked in Dropbox on mac devices (Safari browser on desktop version and iPhone - mobile version). Please help!

 

http://spazioformaidea.put.poznan.pl/

evaag
New member | Level 2
Go to solution

Hallo Dropbox Team,

unfortunately I have the same problem now on my website.... 😞 Every photos linked with Dropbox are not displayed in the Safari browser and on iPhones. Please, help!

Ewa

Zrzut ekranu 2021-05-25 o 18.57.33.png

Need more support?