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My images don't load on mobile

My images don't load on mobile

CoveUS
Explorer | Level 4
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My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.

114 Replies 114

Black Fly
Explorer | Level 3
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Hi, my hosted photos in a photography forum worked fine until yesterday. The photos don't show up anymore when I am using Safari. On a pc with IE everything works fine. Other members of the forum reported the same problem since yesterday.

 

Does anyone have a clue what is going on? Is it a dropbox problem or is it a Safari problem. The same problem happens also in other forums so it does not seem to be associated with the forum platform.

 

Thanks for your help.

 

Best regards,

Erik

kainwaffle
Explorer | Level 3
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I am having exactly the same issue, specifically related to iOS (All browsers) and macOS (Safari Specifically). The hosted photos I use in my html code for my webpage (eBay) stopped displaying on these platforms a few days ago. They've been up for at least a year without issues and unless changes were made, are inputted correctly (https, raw=1). 

 

This is a big concern for me. The images are both .jpg and .png format. Any ideas?

Jay
Dropbox Staff
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Hi @Black Fly, thanks for providing these details!

What error are you getting when previewing it in Safari?

Does the link work in any other browser aside from Edge?

You can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Black Fly
Explorer | Level 3
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Thank you jay for responding.
There is just an empty white space where normally the photo should appear.
No message.
I have tried in incognito mode and no difference there. The problem appears only when using safari and only started from March 1st. Before everything was fine.

Best regards
Erik

mpsinclair
Explorer | Level 3
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I just wanted to add that this is not limited to images. CSS being served via Dropbox is also not being rendered properly in Safari. It seems to be an issue of file mime types being incorrectly set. This issue just started on March 1st as well.

The console in Safari shows the following message when attempting to load CSS files via Dropbox:

 

Did not parse stylesheet '[url]' because non CSS MIME types are not allowed in strict mode.

 

 

Additionally, this is not just a mobile issue and occurs on desktop Safari as well. Does not occur in non-Safari browsers and persists in private windows.

Lusil
Dropbox Staff
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Hey everyone, thank you all for your reports. 

If you haven't already, could you submit a ticket to our team from this link, so that our team can have a better look into this with you?

If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one. 

Thanks again!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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deco10
Explorer | Level 3
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Hi Lusil,

It is very difficult to find out who to contact on their website. I have tried and received this case number #12127515 and #12127503
I have problems with to force render a file in a browser.

To bypass the preview page and allow your browser to directly render your files, use raw=1 as a query parameter in your URL. Adding raw=1 to a URL will cause an HTTP redirect.

As i mentioned earlier, it seems that dropbox made some changes regarding to force render a file in a browser. The url is changing to something else and my app cant open my xml therefor. Could you please change it back or send me instructions how i can have it as i had before?

 

 

Lusil
Dropbox Staff
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No worries, @deco10, I've sent you a ticket myself, so whenever you get the chance, check your inbox and we'll go from there. 

Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Roy van Doorn
Explorer | Level 3
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I have the same issue, To test I made a simple index.html with one line of code.

 

<img src="https://www.dropbox.com/s/683det5nir1qykv/Deskbike_Small_Specs.png?raw=1" alt="Test Image">

This is hosted here: www.tapgames.nl/link/

 

On Pc and Android no issues but iOS won't show a image.

Lusil
Dropbox Staff
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Hey @Roy van Doorn, thanks for joining us on this thread. 

Have you submitted a request to our team from this link?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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