My images don't load on mobile

CoveUS · ‎03-01-2021

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.

moote · ‎03-03-2021

I have a similar problem when trying to download files with links (https: //dl.dropbox.com/s / ...)

My app can't download these files on iOS but on Android it works.

Lusil · ‎03-03-2021

Hi there @moote, sorry to hear that you're also having trouble with this.

I'm more than happy to help out, so I've sent you a ticket to your inbox.

Lusil
Community Moderator @ Dropbox
dropbox.com/support

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Rudi B Rasmussen · ‎03-03-2021

@Lusil , will DB fix this in general or do each and every user have to create a ticket? If ticketing, how do I make one?

I have also made a simple html page, that works fine on anything but IOS:

http://b-rasmussen.dk/dbtest.html

HTML code:

<html>
    <body>
        <img src="https://www.dropbox.com/s/h04pl5db0b7t8eu/Rosetta_HSO_RGB_s.jpg?raw=1">
    </body>
</html>

billb1986 · ‎03-03-2021

I think I am having the same issue. Trying to open a dropbox link on my laptop using google chrome is not working. I can open it on my phone and then save it to my dropbox, then go on my laptop and download the file as a workaround. Really annoying though. It was working perfectly fine a couple days ago. Oh and trying to log onto dropbox in a web browser using chrome also just comes up as a blank page.

Jay · ‎03-03-2021

Do you use the DuckDuckGo extension? If so, could you try these steps that other users have noticed to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Black Fly · ‎03-03-2021

Never heard of Duckduckgo...

Jay · ‎03-03-2021

Could you try disabling any extensions you have running in Safari?

Do other browsers aside from Edge work? What device are you using Safari on, and what OS?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Daphne · ‎03-03-2021

Creating a ticket with our Support team will help us with investigating the issue @Rudi B Rasmussen.

You can check out your Support options from here to reach out, but if you have any trouble with this, don't hesitate to give me a shout here - thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support

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Black Fly · ‎03-03-2021

Hi Jay,
I haven't installed any extensions. All other people on the forum that use Dropbox for image sharing have the same problem when using Safari, whether it is on iPhone or iMac or other.
Google chrome, internet explorer, firefox all have no issues according to the other users.
I am running iOs 14.4 on my iPhone.

Best regards
Erik

philski · ‎03-03-2021

same for me. raw=1 images are not loading on desktop or mobile Safari. Firefox and Chrome yes. This just started on Monday or Tuesday. Argh

My images don't load on mobile

My images don't load on mobile

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