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My old pictures are missing!

My old pictures are missing!

Explorer | Level 3

I have not logged in awhile but I just did and realize I have lost 5  years worth of pictures.  I have received emails that my dropbox is almost full but I've ignored that because I haven't uploaded anything new to dropbox.   Do I have to upgrade to retreive my old stuff back?  Does it get automatically deleted at some point?   There is no way I deleted the files myself.

7 Replies 7

Re: My old pictures are missing!

Dropboxer

Hey @EllieLew, I'm sorry to hear about that!

 

Around how long was it since you last signed into your account?

 

Also, are these the only files missing from your account, or are you missing all files from your account?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
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Re: My old pictures are missing!

Explorer | Level 3

It had probably been over a year since I had logged in.   There are some pictures in there but only 6 months from 2014.   Is there any way to recover the older ones?

Re: My old pictures are missing!

Dropboxer

Hi @EllieLew, you can check your deleted files page to see if you can recover any deleted files, assuming they were deleted within the last 30 days.

 

Do you see any deletion events related to the missing images?


Jay
Community Moderator @ Dropbox
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Re: My old pictures are missing!

Explorer | Level 3

There was nothing in deleted files and I could not see where to find any deletion events.   I know that I did not delete the pictures.  I was wondering if they got purged by Dropbox or something.  I stopped using DropBox to upload my pictures when I switched to an Iphone in Oct 2014.

Re: My old pictures are missing!

Dropboxer

If the files aren't visible on the events page, then it means that any changes were made over 6 months ago, meaning the files could have been deleted a while ago, if this is the same account you have been using since 2014. Due to this, it wouldn't be possible to recover any files from Dropbox. 

 

Since you've stopped using Dropbox in October 2014 to upload photos, are the photos prior to that period missing, or the ones after?


Jay
Community Moderator @ Dropbox
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Re: My old pictures are missing!

Explorer | Level 3

Yes it's most of the photos prior to that date, I only have a few months left saved now.

Re: My old pictures are missing!

Dropboxer

If you didn't use Dropbox since October 2014, then you wouldn't have any backups on Dropbox since that date.

 

Since you switched to an iPhone, is it possible that they could be located on iCloud?


Jay
Community Moderator @ Dropbox
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