I have not logged in awhile but I just did and realize I have lost 5 years worth of pictures. I have received emails that my dropbox is almost full but I've ignored that because I haven't uploaded anything new to dropbox. Do I have to upgrade to retreive my old stuff back? Does it get automatically deleted at some point? There is no way I deleted the files myself.
Hey @EllieLew, I'm sorry to hear about that!
Around how long was it since you last signed into your account?
Also, are these the only files missing from your account, or are you missing all files from your account?
Let me know and we can go from there!
Do you see any deletion events related to the missing images?
There was nothing in deleted files and I could not see where to find any deletion events. I know that I did not delete the pictures. I was wondering if they got purged by Dropbox or something. I stopped using DropBox to upload my pictures when I switched to an Iphone in Oct 2014.
If the files aren't visible on the events page, then it means that any changes were made over 6 months ago, meaning the files could have been deleted a while ago, if this is the same account you have been using since 2014. Due to this, it wouldn't be possible to recover any files from Dropbox.
Since you've stopped using Dropbox in October 2014 to upload photos, are the photos prior to that period missing, or the ones after?
If you didn't use Dropbox since October 2014, then you wouldn't have any backups on Dropbox since that date.
Since you switched to an iPhone, is it possible that they could be located on iCloud?
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!