My shared link gives a 404 error when I try opening it in a private window. Why is that?

[JamesDeanTheSecond]

Hello

When i copy a link to a shared file and insert it in my browser, it works just fine. But if i go to "Private Mode" it says "Error" 404.. How to fix that?

[Rich]

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@JamesDeanTheSecond wrote:

When i copy a link to a shared file and insert it in my browser, it works just fine. But if i go to "Private Mode" it says "Error" 404..

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How are you creating the link? You need to follow the steps listed here:

• https://help.dropbox.com/files-folders/share/view-only-access

[JamesDeanTheSecond]

I am creating the link that way. I've tried with different files, but same result.. What is going on?

[Mark]

If you are getting a 404 error the link is either not created right, or, its not being shared correctly. Other errors show when you get different issues. 

Can you detail the steps you are taking to get the link?

[JamesDeanTheSecond]

I upload a file to my dropbox in my browser, then press "share" and "create link". Then I press "copy link", go to a new tab and the link works. Then i try to open a private session and I get the error 404 every single time.. I've tried with different files, but it is the same result. So I am really lost here....

[Walter]

Sorry to be jumping in here @JamesDeanTheSecond, but could you create a test shared link to a sample file and share it with us to see if it's working properly?

[JamesDeanTheSecond]

https://www.dropbox.com/scl/fi/zamnbmuhq0ntbifuf8x6i/Document.docx?dl=0&rlkey=08exzxtkf6sutmw2441uh4...

This is a doc i just created and shared....

[Walter]

I see; thanks for that @JamesDeanTheSecond.

Since your shared link is giving a 404 error, could it be that your shared links have been banned?

How long have you been getting this?

[JamesDeanTheSecond]

Maybe, I did receive a mail a few weeks ago about a banned file, but i don't know why..

But the link I shared is to a doc i just created, so that shouldn't be banned?

[Walter]

While I can't be sure about this @JamesDeanTheSecond, I'll be happy to look into it for you.

To do so, may I reach out via the email address that's connected to your Community's profile?