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My shared link gives a 404 error when I try opening it in a private window. Why is that?

My shared link gives a 404 error when I try opening it in a private window. Why is that?

JamesDeanTheSecond
Explorer | Level 3

Hello

 

When i copy a link to a shared file and insert it in my browser, it works just fine. But if i go to "Private Mode" it says "Error" 404.. How to fix that?

8 Replies 8

Re: Sharing a file

Rich
Super User II

@JamesDeanTheSecond wrote:

When i copy a link to a shared file and insert it in my browser, it works just fine. But if i go to "Private Mode" it says "Error" 404..


How are you creating the link? You need to follow the steps listed here:

 

Re: Sharing a file

JamesDeanTheSecond
Explorer | Level 3

I am creating the link that way. I've tried with different files, but same result.. What is going on?

Re: Sharing a file

Mark
Super User II

If you are getting a 404 error the link is either not created right, or, its not being shared correctly. Other errors show when you get different issues. 

 

Can you detail the steps you are taking to get the link?


 


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Re: Sharing a file

JamesDeanTheSecond
Explorer | Level 3

I upload a file to my dropbox in my browser, then press "share" and "create link". Then I press "copy link", go to a new tab and the link works. Then i try to open a private session and I get the error 404 every single time.. I've tried with different files, but it is the same result. So I am really lost here....

Re: Sharing a file

Walter
Dropboxer
Sorry to be jumping in here @JamesDeanTheSecond, but could you create a test shared link to a sample file and share it with us to see if it's working properly?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Sharing a file

JamesDeanTheSecond
Explorer | Level 3

Re: Sharing a file

Walter
Dropboxer
I see; thanks for that @JamesDeanTheSecond.

Since your shared link is giving a 404 error, could it be that your shared links have been banned?

How long have you been getting this?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Sharing a file

JamesDeanTheSecond
Explorer | Level 3

Maybe, I did receive a mail a few weeks ago about a banned file, but i don't know why..

 

But the link I shared is to a doc i just created, so that shouldn't be banned?

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