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My son has used my email address to use Dropbox and it's deleted all my Folders/Files

My son has used my email address to use Dropbox and it's deleted all my Folders/Files

SarahfromAustralia
New member | Level 2

Hi,

I'm desperate for help.  It looks like my son has set himself up for dropbox but has used my email address.  The problem is that I already had a dropbox account so what has happened is that ALL of my folders have disappeared as if I'm a first time user.

Is there a way to get it back and delete his account.  I'm doing my best friends 50th gift and used dropbox for all attendees to give me some photos to make a gift and now everyone has an I now can't get into the folder.

HELP ME PLEASE !!

Sarah 

1 Reply 1

Re: My son has used my email address to use Dropbox and it's deleted all my Folders/Files

Jay
Dropboxer
Hi @SarahfromAustralia, thanks for posting on the Community!

I understand your concern over your missing files.

Could you clarify if he signed into your own Dropbox account, or created a new one? It isn't possible to have two Dropbox accounts with the same email, 

Are you able to locate your missing files from this page? If they signed into a desktop or mobile app, you can disconnect their device from here.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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