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My upload isn't working no matter what I do

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My upload isn't working no matter what I do

Explorer | Level 3

My upload is not really working.

 

Selecting the bandwith doesnt work. 

I have a tested upload of 5Mbit and Dropbox is suffering around 100kb.

I am paying for dropbox and its crucial for doing my job. Its like this for weeks now.

 

I reinstalled it. I changed the bandwith settings. It doesnt change anything.

This way its unreliable. It used to be great, but something changed?! Is dropbox not state of the art anymore?

 

 

 

9 Replies 9
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Re: My upload isn't working no matter what I do

Dropboxer

Hello @JonasDavid, I'm sorry to hear that!

 

So I can have a better understanding of the issue, can you let me know if the sync status appears to be stuck at all?

 

If you click the Dropbox icon in your system tray/menu bar, do you see the number of files decreasing?

 

Also, what version of the desktop app are you using? You can see this by hovering over the Dropbox icon.

 

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My upload isn't working no matter what I do

Explorer | Level 3

Hi,

 

it syncs. but at 100kbs. If I test my connection I have around 5Mbit. And its fast with everything else. 

 

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Re: My upload isn't working no matter what I do

Explorer | Level 3

I use 94.4.384

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Re: My upload isn't working no matter what I do

Dropboxer

Thanks for getting back to me @JonasDavid!

 

I can suggest restarting your Internet router as this might get you a better route to the server, and therefore syncing speed.

 

However, if this doesn't do the trick we might need to look into this in more detail with some device info. In that case, please contact our Support team here.

 

Just to note, there is another thread in the Community here, where a user suggest some steps that appear to have resolved the issue for a few users. If you're using a Windows device, I can suggest trying out their steps if you'd like to too.

 

I hope this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: My upload isn't working no matter what I do

Explorer | Level 3

Hi. 

 

Well, you really think I have not restarted my router and checked everything? 

As stated above twice: my connection is fine and fast with everything else. There is no technical issue here on my side.

Blaming the customers periphery seems a little weird tbh, especially when I told you its running fine.

 

And how should starting router have any coherence with dropbox upload speed, when upload speed is fine with everything else?

 

This forum seems to be full of posts where people have upload speed issues.

I know the linked thread already, I did my research, but I am not a windows user.

 

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Re: My upload isn't working no matter what I do

Dropboxer

Since I have no info other than what you kindly provided above, these were just suggestions for you to try if you hadn't already @JonasDavid

 

In any case, as we would need to look into this in more detail with you, please contact our Support team for further assistance.

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: My upload isn't working no matter what I do

Explorer | Level 3

What a disappointment. 

Sure, I will contact the customer support. 

 

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Re: My upload isn't working no matter what I do

Explorer | Level 3

NOTHING HAS CHANGED.

EVERYTHING IS STILL SLOW AF

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Re: My upload isn't working no matter what I do

Dropboxer

I'm sorry to hear you're still having issues with this @JonasDavid.

 

Since you contacted our Support team, were they not able to assist you further? Would you mind letting me know what your ticket number was (eg. #1234567) so I can have a look at this from my side?

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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