cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My videos have gone missing from my account

My videos have gone missing from my account

New member | Level 2

videos uploaaded to my dropbox have gone missing and I need those videos. I did not delete them, they uploaded fine cause I could view them online all the time. 

Can anyone help because Im not getting any help from the support 

1 Reply 1

Re: missing videos

Dropboxer

Hi @Jess m, thanks for joining the Community!

 

I'm sorry to hear about your missing files. Generally, if the files were deleted, they would be visible to recover on the deleted files page online.

 

I can see that you're already in contact with a support agent. They would be able to look into this matter in more detail on their end via email.

 

If you require any further info, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?