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My videos have gone missing from my account

My videos have gone missing from my account

jess m
New member | Level 2
August

videos uploaaded to my dropbox have gone missing and I need those videos. I did not delete them, they uploaded fine cause I could view them online all the time. 

Can anyone help because Im not getting any help from the support 

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Re: missing videos

Jay
Dropboxer
August

Hi @Jess m, thanks for joining the Community!

 

I'm sorry to hear about your missing files. Generally, if the files were deleted, they would be visible to recover on the deleted files page online.

 

I can see that you're already in contact with a support agent. They would be able to look into this matter in more detail on their end via email.

 

If you require any further info, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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