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My zip files are broken

New member | Level 2
New member | Level 2

Hi all,

I have problem  downloading my zip files.So i recently  backup some files from my old system to dropbox, and now when i download them they are empty but size is ok.

Anyone know what is happening, am i losing my data?

Thank you.

1 Accepted Solution

Accepted Solutions

Re: My zip files are broken

Dropboxer
Dropboxer
Hey @cone021, let’s see what may have caused this together! 
 
If that’s okay with you, can you cross-check the downloaded file’s size & the file size you can see on your account online? Do these match? Is that a folder that you’re downloading perchance (i.e. that would also become a zip file locally)?
 
Note: If you’re using a Mac and the ZIP file you downloaded contains a file larger than 4GB, the Archive Utility tool on MacOS may fail to extract the contents of the ZIP file. If this happens, you will need to use a different software or the Terminal program to extract the files.
 
If these were zipped prior to uploading, then could you include a bit more context on your circumstances, so as to make sure I’m further advising correctly? 
 
Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1

Re: My zip files are broken

Dropboxer
Dropboxer
Hey @cone021, let’s see what may have caused this together! 
 
If that’s okay with you, can you cross-check the downloaded file’s size & the file size you can see on your account online? Do these match? Is that a folder that you’re downloading perchance (i.e. that would also become a zip file locally)?
 
Note: If you’re using a Mac and the ZIP file you downloaded contains a file larger than 4GB, the Archive Utility tool on MacOS may fail to extract the contents of the ZIP file. If this happens, you will need to use a different software or the Terminal program to extract the files.
 
If these were zipped prior to uploading, then could you include a bit more context on your circumstances, so as to make sure I’m further advising correctly? 
 
Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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