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Need to fulfil a request, upload speed is really slow and then it fails

Need to fulfil a request, upload speed is really slow and then it fails

Inbarfink
New member | Level 2

There's an important file I need to transfer, and the receiver wants me to do it via a Dropbox request. I have the link to the request, but I can't upload the file!

Every time I try, the file uploads really really slowly, and then eventually fails and offers me to try again. It's a fairly decently-sized file (0.98 GB), but it's not too big for Dropbox, right? There's another file that I uploaded on this request which is much smaller (12 KB), but the main and most important file just keeps failing the upload again and again.

Then I tried to refresh the window in hopes it will work better but now the Upload button doesn't seem to be working at all?

This file is a video and the receiver needs it at the highest quality so I would really prefer to not shrink it too much.

 

Can someone please help me? I need to resolve this by the 27th!

1 Reply 1

Re: Need to fulfil a request, upload speed is really slow and then it fails

Hannah
Dropboxer
Hi @Inbarfink, and thanks for joining the Dropbox Community!

Can you try opening the file request link and upload the file using a different browser or an Incognito/private browsing window, to see if that helps?

Let me know how it went!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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