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No Access to shared zip file or short cut

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No Access to shared zip file or short cut

New member | Level 2

I cannot open files shared with me that are either zip files or short cut links?

 

Any explanation or advice would be great.

 

Jenn

5 Replies 5
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Re: No Access to shared zip file or short cut

Dropboxer

Hi @JennyH40, thanks for messaging today!

 

Could you clarify on where you're seeing this error message? Is it on the Dropbox site directly, or via the desktop app?

 

Are you seeing this in a shared folder or a shared link?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No Access to shared zip file or short cut

New member | Level 2

I'm not sure the exact issue Jenny is having, but I am having a similar issue. When I try to open a Dropbox file that has been shared with me either from an email or another person's link, I am brought to my Dropbox account page instead of being routed to their page. This is a recent problem and it doesn't happen 100% of the time. It happens with multiple users, but not with all of the files of the same person. Any input would be appreciated.

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Re: No Access to shared zip file or short cut

Dropboxer

Hi @KimberlyT, it sounds like the user isn't creating a shared link to a file, but instead giving a shortcut to a file in their own account, which isn't shared to you.

 

Ask them to create a shared link using these steps, and see if the issue persists.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: No Access to shared zip file or short cut

New member | Level 2
Thanks, I will try that.
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Re: No Access to shared zip file or short cut

Dropboxer

No probs, @KimberlyT, feel free to update me when you get a chance to see if this helps!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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