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No Edit button on iPad

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No Edit button on iPad

Helpful | Level 6

Hi,

i’m unable to open and edit a Microsoft file from the Dropbox app on my iPad.  There is no paper and pen icon that others talk of.

 

Someone else posted similar but found that it was due to file naming, but mine are named .xlsx which is apparently the accepted form.  Everything is up to date, no idea what else it could be.  It’s frustrsting having to exit Dropbox and open via 3xcel etc every time.

 

Any ideas?

1 Accepted Solution

Accepted Solutions
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Re: No Edit button on iPad

Helpful | Level 6

@Daphne  I know im going to sound like the worlds biggest fruit loop, but i’ve Just noticed an open button which has never been there before.  I had thought all my apps were updated but perhaps they weren’t.  It has just appeared! Anyway, it now works.  I am SO SORRY for having wasted your time.

View solution in original post

6 Replies 6
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Re: No Edit button on iPad

Dropboxer
Dropboxer

Hi @KatyT; thanks for joining our Community and sorry to hear you're having issues with editing Microsoft files through our mobile app on your iPad. 

 

Can you please let me know if the iPad's OS version and our mobile app's version as well are up to date, meaning that there are no pending updates to be applied? 

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No Edit button on iPad

Helpful | Level 6
Hi Walter,

Thanks for the reply.

The app is up to date but it’s running on iOS 12.4.8 because the iPad is old and won’t go any higher. Having said that, I’ve had this same issue for years, but only just getting round to sorting it now (the benefit of being unemployed is you get to tackle that list!)
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Re: No Edit button on iPad

Dropboxer
Dropboxer

Thanks for getting back to us here @KatyT!

 

When you tap on the file in the Dropbox mobile app, do you see a blue "Open" button towards the bottom of the view? If not, please send me a screenshot of what you do see there when you preview the file in Dropbox

 

Also, do you have the most recent version of the Microsoft apps installed on your device too?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No Edit button on iPad

Helpful | Level 6

Hi Daphne, Yes all apps are updated. No I don’t see an open button. I have tried to attach a screenshot of what I see and there is no open option. Thankyou so much for helping me with this, it’s frustrating!

 

 

27FBF386-C985-4131-80DB-5573CC9EADAC.jpeg

Highlighted

Re: No Edit button on iPad

Helpful | Level 6

@Daphne  I know im going to sound like the worlds biggest fruit loop, but i’ve Just noticed an open button which has never been there before.  I had thought all my apps were updated but perhaps they weren’t.  It has just appeared! Anyway, it now works.  I am SO SORRY for having wasted your time.

View solution in original post

Highlighted

Re: No Edit button on iPad

Dropboxer
Dropboxer

I'm glad to hear that you can see that option @KatyT!

 

It's no problem at all, I'm more than happy to help out. The "Open" button is a relatively new update in the mobile app, so I hope you'll find this useful.

 

I'm just a post away if there's anything else at all that I can help out with. 😁

 

Wishing you a lovely weekend ahead! 🌈


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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