cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Upload/Download possible

Highlighted

No Upload/Download possible

New member | Level 2

Hi there,

 

Since a few days I cannot upload or download any document to/from my Dropbox account. I still have free storage space so I don't understand why it is not working. There is always a general error message that it failed.

 

Thanks for your support.

 

Regards,

Marcello23

1 Reply 1
Highlighted

Re: No Upload/Download possible

Dropboxer

Hi there @Marcello23, let's see what we can find on this together. 

 

I'll just need a bit more info, to make sure that we're on the same page. For example:

  • Where are you trying to upload or download from? Is it the website, the desktop app, or the mobile app?
  • Do you get his behavior with any file, regardless of the type or size? 
  • Could you send me a screenshot (without any personal info) of the error message? 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?