No confirmation email of sent file

[astridgrace]

Hi there, I often upload files to file requests via a Dropbox link and usually get an email from Dropbox that says “Here’s what you uploaded to *file request*” after. The last two times I have uploaded, I have not gotten an email confirmation as usual. Are my files still being sent?

[Hannah]

Hey @astridgrace, welcome to our Community!

When you're done uploading on the file request page, do you see the 'Finished uploading' message? If so, you're good to go!

Let me know if you have any questions. 

[jbakervt]

This doesn't answer the obvious other question: why are upload confirmation emails not being sent as they had been for a while now?

Anyone have any insight as to why the confirmation emails just stopped being sent?

[uknead2neaux]

I agree wholeheartedly. This is a confusing & ridiculous oversight for a company earning $2.4 BILLION in revenues.

Confirmation of sent emails is standard on ALL email services. 

I find myself sending additional emails, asking the receiving party to confirm receipt of the dropbox email.

AND.

I shouldn't have to do this. No one should.

[Hannah]

Hey @uknead2neaux, sorry to hear you're having this issue. Can I reach out to you via email, so we can look into it?

Also, @jbakervt, are you still having this issue as well?