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No confirmation email of sent file

No confirmation email of sent file

astridgrace
Explorer | Level 3

Hi there, I often upload files to file requests via a Dropbox link and usually get an email from Dropbox that says “Here’s what you uploaded to *file request*” after. The last two times I have uploaded, I have not gotten an email confirmation as usual. Are my files still being sent?

4 Replies 4

Re: No confirmation email of sent file

Hannah
Dropboxer
Hey @astridgrace, welcome to our Community!

When you're done uploading on the file request page, do you see the 'Finished uploading' message? If so, you're good to go!

Let me know if you have any questions. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: No confirmation email of sent file

jbakervt
New member | Level 2

This doesn't answer the obvious other question: why are upload confirmation emails not being sent as they had been for a while now?

 

Anyone have any insight as to why the confirmation emails just stopped being sent?

 

 

Re: No confirmation email of sent file

uknead2neaux
Explorer | Level 3

I agree wholeheartedly. This is a confusing & ridiculous oversight for a company earning $2.4 BILLION in revenues.

 

Confirmation of sent emails is standard on ALL email services. 

 

I find myself sending additional emails, asking the receiving party to confirm receipt of the dropbox email.

 

AND.

 

I shouldn't have to do this. No one should.

Re: No confirmation email of sent file

Hannah
Dropboxer
Hey @uknead2neaux, sorry to hear you're having this issue. Can I reach out to you via email, so we can look into it?

Also, @jbakervt, are you still having this issue as well?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
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    uknead2neaux Explorer | Level 3
  • User avatar
    jbakervt New member | Level 2
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