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No shared folders. Deleted everything. Still it shows that my dropbox is full...

New member | Level 2
New member | Level 2

I deleted all my files, and I exited from all shared folders...
...but it still it shows that I'm using 3.98GB of my dropbox for "regular files".

I have a Basic Dropbox account, and I'm only using Dropbox though the browser and I'm not syncing with any devices.

Is there a delay before Dropbox relize that I have freed up space?
Is it a deception from Dropbox trying to force me to uppgrade my account?
Or is there some kind of malfunction?

 
1 Accepted Solution

Accepted Solutions
Highlighted

Re: No shared folders. Deleted everything. Still it shows that my dropbox is full...

Dropboxer
Dropboxer

Hi @Aisch - welcome to our Community!

Since your account's plan tab reports that you're using 3.98 GB of space for regular files after you've deleted files and removed access from shared folders that were taking up space towards your account's quota, then there might be a 3rd party app specific folder that might be using this space up.

Can you see if there's a folder like that within your 'Files' tab on our website?

You can also have a look at the 3rd party apps that are connected to your account in the relevant tab under your account's settings. 

Let me know what you find and we'll take it from there! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: No shared folders. Deleted everything. Still it shows that my dropbox is full...

Dropboxer
Dropboxer

Hi @Aisch - welcome to our Community!

Since your account's plan tab reports that you're using 3.98 GB of space for regular files after you've deleted files and removed access from shared folders that were taking up space towards your account's quota, then there might be a 3rd party app specific folder that might be using this space up.

Can you see if there's a folder like that within your 'Files' tab on our website?

You can also have a look at the 3rd party apps that are connected to your account in the relevant tab under your account's settings. 

Let me know what you find and we'll take it from there! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: No shared folders. Deleted everything. Still it shows that my dropbox is full...

New member | Level 2
New member | Level 2

This solved my problem!
...how embarrasing 

I had an automatic Wordpress backup connected to my Dropbox, but since the Wordpress page in question is quite modest I could in no way imagine that it could account for almost 4GB (!).

I'll have to investigate my Wordpress settings instead, and se if it has automatically stored hundreds of backups on my Dropbox instead of one  

Thank you for solving my problem so quickly! Heart


Highlighted

Re: No shared folders. Deleted everything. Still it shows that my dropbox is full...

Dropboxer
Dropboxer

Thanks for the quick update on this @Aisch.

I'm glad to hear it's sorted now!

If you ever come up with a Dropbox question, please feel free to give us a nudge.

Until then, take care 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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