cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you're up against the clock to get holiday ready, so here are some tips on how to use Dropbox to make your prep easy! Check them out!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not able to add shared folder / not seeing anything in shared.

Not able to add shared folder / not seeing anything in shared.

DR LPT 42
New member | Level 2

Hello,

I've been trying to access a folder that is shared with this account. 
But I don't receive any mails / notifications that this file is shared with me. 
Nor am I able to see this folder in my dropbox (browser & exe).

I've checked:
If the account has been verified
Possible typo's

Resharing it.

 

Nothing seems to work to get this folder shared to this account.

Thanks in advance!

3 Replies 3

Re: Not able to add shared folder / not seeing anything in shared.

Walter
Dropboxer
Hey @DR LPT 42, sorry to hear you're having issues with this.

Since you've already done some troubleshooting on this, may I reach out via email to have a further look internally?

Let me know here and I'll use the email address that's linked to your profile here, in our Community. 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Not able to add shared folder / not seeing anything in shared.

DR LPT 42
New member | Level 2

That would be nice please

Re: Not able to add shared folder / not seeing anything in shared.

Walter
Dropboxer
Sure thing @DR LPT 42 - you've got :envelope: 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    DR LPT 42 New member | Level 2
What do Dropbox user levels mean?
Need more support?