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Not able to unsync Desktop Folder

Not able to unsync Desktop Folder

New member | Level 2

HI, 

When I install dropbox on my desktop, it automatically select all my desktop file for sync. 

 

I followed the step to go to preference -- Sync --- and unsync my "desktop" and "My document".

 

Even after i select it, Dropbox looks like it is still trying to sync those folders. They had an error msg that said that the space required for dropbox is more than my dorpbox allocated space of 2GB. Hence, they kept asking me to make purchase to increase my space. 

 

It just refuses to unsync those desktop folder instead. Instead, it kept folder a error msg and stop my dropbox from syncing. 

 

Is there any other way to force unsync my desktop and My document folder. 

 

Thank you in advance!

1 Reply 1

Re: Not able to unsync Desktop Folder

Dropboxer

Hey @LeoBoi12, let's see what we can do on this together. 

 

It sounds like you may have selectively synced the folders, instead of removing them. 

 

To stop computer backup from adding the Desktop and Documents folders, you'll need to turn the feature off. 

 

You can find the relevant steps in this article

 

Check it out, and let me know how it goes. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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