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Re: Not seeing all my files

Not seeing all my files

jyohman
Explorer | Level 3

Hi! I just recently started a new job and they store all their photos on Dropbox. I use the SAME user id and password as my boss, but when I log in dropbox on the computer OR the desktop, I cannot see the same files that she sees when she logs in from her computer.  If I log in to my computer with the previous employees credentials, I can see the folders/files. It's the same computer... just a different USER. Can someone please help?

1 Accepted Solution

Accepted Solutions

Re: Not seeing all my files

Jay
Dropboxer
Are you certain that you're logging in with the same email address as your employer? 

If the computer isn't a work computer, then you can delete it from the devices page for security purposes.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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10 Replies 10

Re: Not seeing all my files

Jay
Dropboxer
Hi @jyohman, thanks for joining the Community!

Are you logging onto the Dropbox site, or using the Dropbox desktop application to view the files?

Are you sharing credentials for the same Dropbox account, or are you using shared folders?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Not seeing all my files

jyohman
Explorer | Level 3

Hi Jay,

I've tried logging in both ways and only see about 19 files. However, my employer and the former employees credentials allow me to see all the files on both the desktop and online. My employer was viewing on her phone app.

Re: Not seeing all my files

Jay
Dropboxer
In general, we don't recommend using other people's credentials for security and privacy purposes, and also because it's against the terms of service.

Could you ask them to share the folder to your personal account so that they can then move files there to share with you?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Not seeing all my files

jyohman
Explorer | Level 3

Hi Jay,

I'm trying not to use the other employees credentials. She no longer works here... I am her replacement. But, that is literally the only way I can view the files right now. The issue is that when I log in with the company credentials I am not able to see the same files on my computer that my employer can see on hers USING THE SAME LOGIN. Is there a setting I'm missing or something like that?

Re: Not seeing all my files

jyohman
Explorer | Level 3

Also, I see when I go in the settings that it is showing that the former employee computer is linked to the account. Is that part of the problem? I am using the same computer, but under a different user account.

Screen Shot 2021-10-15 at 8.30.38 AM.png

Re: Not seeing all my files

Jay
Dropboxer
Are you certain that you're logging in with the same email address as your employer? 

If the computer isn't a work computer, then you can delete it from the devices page for security purposes.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Not seeing all my files

oliviafair
Explorer | Level 4

You should be able to review your deleted files in Dropbox template 

If you have not checked your local Recycle bin ... I'd also check there.

Also, if you were using computer backup, it will redirect your My Documents folder.

Re: Not seeing all my files

jyohman
Explorer | Level 3

Thank you... we tried a different set of credentials and it worked. I feel a bit silly! But, thanks again!

Re: Not seeing all my files

Jay
Dropboxer
Glad to hear it worked out, @jyohman, enjoy your week ahead!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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