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Not synching

Not synching

xandria12
New member | Level 2

I keep getting a notification that 4 files are not synching. I have not tried to synch anything, cannot identify the names of these 4 files and nothing happens when I click either "view file" or "how to fix it". The notification comes back whenever I wake my laptop. I have a macbook with High Sierra-cannot upgrade because I don't have enough storage. Is it a possible virus attempt? How do I get rid of it? 

1 Accepted Solution

Accepted Solutions

Re: Not synching

Mark
Super User II

Unless your machine itself was hacked @xandria12 it wasnt Dropbox. 

 

Note that I sometimes find this happens if files are open or in use by another application. 


 


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3 Replies 3

Re: Not synching

Walter
Dropboxer
Hey @xandria12, sorry to hear about this.

Could you please let me know the exact status of the desktop app as shown in your menu bar?

If you could also include a screenshot of the notification, I'd appreciate it. 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Not synching

xandria12
New member | Level 2

The app says "Files are up-to-date" and the notification has now disappeared. I tested uploading a doc and it uploaded fine. The 4 mystery files that supposedly failed to upload are not in my list of uploaded files anywhere. I am thinking it was a hack possibly.

Re: Not synching

Mark
Super User II

Unless your machine itself was hacked @xandria12 it wasnt Dropbox. 

 

Note that I sometimes find this happens if files are open or in use by another application. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    xandria12 New member | Level 2
  • User avatar
    Walter Dropboxer
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