I have a file which is shared between 37 people. I need to remove 5 of these people from the shared folder so I've gone through all the usual steps and I click remove then remove again after selecting whether they get to keep the file- then nothing happens- they remain within the folder! I've tried it with all 5 members and the same thing happens! What's going wrong?!
Hey there @HJH2,
As a first step, can you try using a different web browser and even an incognito window to see if this does the trick?
Also, can you try clearing the browser's cache to and trying the action of removing the members again to see if the behaviour persists?
Should you still be getting the same results as you explained above, can you just confirm what access permissions you have within the shared folder? Either editor, viewer or owner of the folder.
Let me know how it goes!
Do you follow the next sequence: Click on 'Share' - , after that select "Remove my access":
You are not an owner, so you can manage everything.
If you are owner then select 'Remove':
Hope this helps.
Hey @HJH2, thanks for that info!
To have a further look into this, would you mind if I reached out to the email address associated with your Community profile? If you already have a ticket open with Support, then please let me know the ticket reference number (eg. #1234567) and I'll follow up there.
Let me know - thanks!
I've reached out to your email address @HJH2, please just check your inbox when you have the time and we can continue from there.
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