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Numbers in dropbox are in preview-only and not readable

Numbers in dropbox are in preview-only and not readable

Explorer | Level 3

A Numbers document in dropbox come up as a "preview" and is not readable (small and fuzzy), whereas Excel documents are fine. The same Numbers document is fine in my Mac and my iPad. Ideas?

9 Replies 9

Re: Numbers in dropbox are in preview-only and not readable

Dropboxer

Thanks for posting @SEPRAJ, let's see what we can do here!

 

Just to clarify, are you able to zoom in while previewing the file? You can do this with the same action you would use to zoom in on a photo, for example.

 

If you're not able to do this, please send along a screenshot of how the preview looks (excluding any personal info), as the visual would be helpful.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Numbers in dropbox are in preview-only and not readable

Explorer | Level 3

Thanks for your interest. I am able to zoom in, but the doc gets even fuzzier.

Re: Numbers in dropbox are in preview-only and not readable

Explorer | Level 3

Screen Shot 2020-11-23 at 8.06.31 AM.png

Re: Numbers in dropbox are in preview-only and not readable

Dropboxer

Hi @SEPRAJ, could you try switching browsers to see if this helps? 

 

Try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely as well. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Numbers in dropbox are in preview-only and not readable

Explorer | Level 3

I did as you suggested with Safari. No luck. I also tried Chrome—same response. I will post a screenshot.

Re: Numbers in dropbox are in preview-only and not readable

Explorer | Level 3

I'm having trouble uploading the screenshot. It shows the fuzzy list and says at the bottom "Previews for .Numbers files are limited"

Re: Numbers in dropbox are in preview-only and not readable

Dropboxer

Try uploading the screenshot to your Dropbox account, and then share a link to it so we can view it here.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Numbers in dropbox are in preview-only and not readable

Explorer | Level 3

See the screenshot from Monday. Thank you!

Re: Numbers in dropbox are in preview-only and not readable

Dropboxer

Hi @SEPRAJ, could you try clearing your browser's cache and making sure that you're not running any third party browser extensions/plugins? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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