Numbers in dropbox are in preview-only and not readable

[SEPRAJ]

A Numbers document in dropbox come up as a "preview" and is not readable (small and fuzzy), whereas Excel documents are fine. The same Numbers document is fine in my Mac and my iPad. Ideas?

[Daphne]

Thanks for posting @SEPRAJ, let's see what we can do here!

Just to clarify, are you able to zoom in while previewing the file? You can do this with the same action you would use to zoom in on a photo, for example.

If you're not able to do this, please send along a screenshot of how the preview looks (excluding any personal info), as the visual would be helpful.

Keep me posted!

[SEPRAJ]

Thanks for your interest. I am able to zoom in, but the doc gets even fuzzier.

[SEPRAJ]

[Jay]

Hi @SEPRAJ, could you try switching browsers to see if this helps? 

Try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely as well. 

[SEPRAJ]

I did as you suggested with Safari. No luck. I also tried Chrome—same response. I will post a screenshot.

[SEPRAJ]

I'm having trouble uploading the screenshot. It shows the fuzzy list and says at the bottom "Previews for .Numbers files are limited"

[Jay]

Try uploading the screenshot to your Dropbox account, and then share a link to it so we can view it here.

[SEPRAJ]

See the screenshot from Monday. Thank you!

[Lusil]

Hi @SEPRAJ, could you try clearing your browser's cache and making sure that you're not running any third party browser extensions/plugins?