OOPS something WENT WRONG W/ Opening files

[Trillman88]

I am having a major issue every day opening my files in dropbox.

When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error message saying something went wrong"

Please HELP because it is happing more and more each day!

[Lusil]

Hi @Trillman88, let's see what we can find. 

You mention that you click on the three dots to open the file. 

Does the file not preview when you click on it directly? 

A screenshot of the error message would also be very helpful. 

Thanks!

[Trillman88]

I can see it in preview the file will open but when I click the 3 dots and open in excel so that i can edit the file it states "Ooops Something went wrong"

[Trillman88]

Sorry not when i Click on the 3 dots, Its when i click the down arrow and click on open, then "Open with Excel"

[Lusil · Accepted solution]

Does this happen on other browsers as well? 

What about through an incognito window?

[Trillman88]

let me give that a shot

[Trillman88]

it does seem to work in incognito window!!! Thank you!

[Lusil]

Take as long as you need. 

Thanks!

Edit: Glad to hear that! 

If anything else comes up in the future, just give us another shout. 

I hope you have a wonderful weekend ahead!

[Trillman88]

Why does that make a difference?

[Walter]

There might be an issue with your browser's cache or a specific browser extension @Trillman88.

Let us know if you have any follow up questions!