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Offline files not loading on Iphone 6

Offline files not loading on Iphone 6

Explorer | Level 3

Yes, I have tried playing the files.  There are two that have a green arrow indicating that they are ok on dropbox, and those play fine,  The others have either a blue circle with arrows indicating they are trying to load or a yellow exclamation mark I assume means error.  When I try to play either of those, I get the error message File failed to download after a few seconds, and it doesn't play.

1 Reply 1

Re: Offline files not loading on Iphone 6

Dropboxer

Hi @lilliewilde; how are you today?

 

The icons you noticed mean the files haven't been offlined fully and/or updated with changes you made offline yet. 

 

Could you try restarting your iPhone and see if this persists on another wifi network or via cellular data? 

 

Let me know what you find and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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