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Old account and all files are gone ?

Old account and all files are gone ?

Explorer | Level 3

So.. I just remembered that i have this amazing thing calld dropbox. I tried to log in on my email, nothing, requested the new password (i was pretty sure i didnt remember it), nothing. So this is my account email from 2017. so my guestion is, is all my allmost 50gb files just gone in the wind or do i get them back somehow. 

if u guys can point the right direction for my next contact place or something.

 

Thx 

1 Accepted Solution

Accepted Solutions

Re: Old account and all files are gone ?

Super User II

@Nikivain wrote:
I think abaut 2017 early 2018.

If your account was idle for more than a year, it would have been deleted due to inactivity. Unfortunately, in such a case, neither the account nor the files within it can be recovered.

View solution in original post

5 Replies 5

Re: Old account and all files are gone ?

Dropboxer

Hi @Nikivain, thanks for reaching out!

 

Around when was the last time that you accessed this account?

 

Also, since you mentioned having around 50 GB of files, did you have a subscription for additional space, or the free Basic account?

 

Looking forward to hearing back from you!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Old account and all files are gone ?

Explorer | Level 3
I think abaut 2017 early 2018. I had a free account and there was sometime a deal if u made a shared folder with someone you would get 50gb of space in it. My email is the same now and then. I had the shared folder with my gf, and she cant remember what email she had at the time.
Hope i get my photos back..

Re: Old account and all files are gone ?

Super User II

@Nikivain wrote:
I think abaut 2017 early 2018.

If your account was idle for more than a year, it would have been deleted due to inactivity. Unfortunately, in such a case, neither the account nor the files within it can be recovered.

View solution in original post

Re: Old account and all files are gone ?

Explorer | Level 3
Well that sucks ass. I got no warnings or anything. Sorry for calling dropbox a amazing thing. But thanks

Re: Old account and all files are gone ?

New member | Level 2
Dear Dropbox Team

I have the same problem..my account was closed by dropbox because not active for 1 year...pls help can i recoverd my account ? Need your help to recover my account
Thx
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