cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out how our Community members are using Dropbox here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Online Only Files Reverting Back to Local

Highlighted

Online Only Files Reverting Back to Local

Explorer | Level 3

Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become local.

 

Im using a mac, and not using any antivirus software that might interfece. I'm also not opening any of the files, they revert to being local files without my opening them.

 

I cant seem to find any support on this specific issue so any help would be very much appreciated - thanks !

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Online Only Files Reverting Back to Local

Dropboxer
Dropboxer

Hi @92cafe, thanks for messaging today!

 

It sounds like you could be experiencing this issue on your device.

 

I'd recommend checking out all of those possibilities to see if they could be the cause.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

3 Replies 3
Highlighted

Re: Online Only Files Reverting Back to Local

Dropboxer
Dropboxer

Hi @92cafe, thanks for messaging today!

 

It sounds like you could be experiencing this issue on your device.

 

I'd recommend checking out all of those possibilities to see if they could be the cause.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Online Only Files Reverting Back to Local

Explorer | Level 3

Thanks for your help - it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser, made the smart sync adjustment, and once synced reopened my 3rd party software and readded dropbox to the browser. The issue was then resolved.

Highlighted

Re: Online Only Files Reverting Back to Local

Dropboxer
Dropboxer

Thanks for the update, I'm happy to hear that the issue has been resolved now, @92cafe!

 

Enjoy the remainder of your week!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?