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Online only not working

Online only not working

Henkka
New member | Level 2

Hey!

 

I've had a problem few weeks now. Even I've tried to put almost everything online only -mode, nothing happens in the hard drive storage. Any ideas what could be wrong? Last month everything worked like a charm.

 

Thanks!

1 Accepted Solution

Accepted Solutions

Re: Online only not working

Walter
Dropboxer
Hey there @Henkka, thanks for using Dropbox and welcome aboard!

If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder.

Let me know if that's not the case!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Re: Online only not working

Walter
Dropboxer
Hey there @Henkka, thanks for using Dropbox and welcome aboard!

If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder.

Let me know if that's not the case!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Online only not working

Henkka
New member | Level 2

Thanks, have to keep that cache in mind and check again in few days!

Re: Online only not working

Walter
Dropboxer
Let me know if anything else comes up in the meantime @Henkka!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Online only folders still taking up storage

kayte
New member | Level 2

Why are online only files taking up space in documents (manage storage on my iMac).

 

I checked the dropbox cache but they are not stored there.

Re: Online only folders still taking up storage

Megan
Dropboxer
Hey @kayte, happy Wednesday! 

Have you taken a look at the troubleshooting steps shown here

Provided you have, let me know if you've turned Smart Sync update for Mac on.

Keep me posted!

 

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Online only not working

2579FT
Explorer | Level 3

I am still having this problem. All files set to online only and sync is up to date (these files have been set to online only for at least a year). When I get info on one of the files that is online only, it says 'zero bytes on disk' however in MacOS Manage Storage it shows all these online files (~175GB) are taking up my hard disk space.

 

I followed the instructions for emptying the cache files. No change. Any other ideas?

 

Thank you.

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Top contributors to this post

  • User avatar
    2579FT Explorer | Level 3
  • User avatar
    Megan Dropboxer
  • User avatar
    kayte New member | Level 2
  • User avatar
    Walter Dropboxer
  • User avatar
    Henkka New member | Level 2
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