cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Only the initial video fragment (15 min) is shared. What could be the problem?

New member | Level 2
New member | Level 2

The video(*.mp4) saved in Dropbox is slightly over 1 hour. However, only the initial video fragment (15 min) is shared.

It is true for both the shared file and the shared link.

What could be the problem?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Only the initial video fragment (15 min) is shared. What could be the problem?

Super User II
Super User II

@Thinking wrote:

The video(*.mp4) saved in Dropbox is slightly over 1 hour. However, only the initial video fragment (15 min) is shared.


That is intended. When the owner of the file is a Dropbox Basic user, only the first 15 minutes will stream on the Dropxbo website or mobile apps (60 minutes for Plus and Professional users). To view the full file, the recipient needs to save the file to their own Dropbox account, or download and played it locally on their computer.

 

View solution in original post

1 Reply 1
Highlighted

Re: Only the initial video fragment (15 min) is shared. What could be the problem?

Super User II
Super User II

@Thinking wrote:

The video(*.mp4) saved in Dropbox is slightly over 1 hour. However, only the initial video fragment (15 min) is shared.


That is intended. When the owner of the file is a Dropbox Basic user, only the first 15 minutes will stream on the Dropxbo website or mobile apps (60 minutes for Plus and Professional users). To view the full file, the recipient needs to save the file to their own Dropbox account, or download and played it locally on their computer.

 

View solution in original post

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Polls
Have you been keeping up good habits while working from home?
We've created a working from home cheat sheet to help keep up on those habits, check it out here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?