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Opening Dropbox links in Word documents

Opening Dropbox links in Word documents

Raquel Lains
Explorer | Level 3

I'm in a new computer and I stopped opening Dropbox links directly from Word documents. How can I solve this? Did anyone had the same problem? Is there any settings on Word that I should change to be able to open the links directly in the documents?

Thanks!

5 Replies 5

Re: Opening Dropbox links in Word documents

Lori
Dropboxer
Hey @Raquel Lains, welcome to our Community! 

Can you clarify the steps you use in order to open the links on your end? 

Feel free to send me a screenshot of what you see on your end. It'll help me get a better visual. 

Looking forward to your reply. 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Opening Dropbox links in Word documents

Raquel Lains
Explorer | Level 3

Hi, Lori! 🙂

 

Thanks for your reply! 🙂

 

In this photo you can see that when I click on the link, it appears an error message and I can't open the link directly from the document.

As I am in a new computer, it probably has something to do with Dropbox or Word settings but I already looked for it and it continues to do this error. 😞

 

Thanks for replying to me. 🙂

 

In Sem Título.jpg

Re: Opening Dropbox links in Word documents

Lori
Dropboxer
Thank you for the screenshot, Raquel! 

When you use the website to open the shared link, do you face any errors? 

It seems this is a Word related error, and not a Dropbox one. 

I also did some re-search on my end about this, to make it more convenient for you, @Raquel Lains

This seems to be a indeed a Microsoft issue, you can take a look here

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Opening Dropbox links in Word documents

Raquel Lains
Explorer | Level 3

Hi, Lori! 🙂

 

I'm going to ready everything and try to solve this problem.

Thanks for the help. 🙂

Re: Opening Dropbox links in Word documents

Lori
Dropboxer
Any time @Raquel Lains!

Give me a nudge if you have any other questions.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lori Dropboxer
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    Raquel Lains Explorer | Level 3
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