Tried to open an Excel file in Dropbox. Dropbox changes the name of the file to "orginal.xlsx" and then I get an error message saying encription failed. What's up?
Hello there @mrandall; welcome to our Community!
Can you please let me know what device are you on and send me a screenshot of the exact error you get?
I have the same problem. This is what I figured out so far. It's a problem with the Microsoft Excel being used by Dropbox on the iPad because I was able to open the Dropbox file by starting with my Excel on the iPad.
It is on my iPhone 11 iOS 14.2. Worked before just fine, maybe the recent update is the issue.
Password protected Excel file. When the password prompt appears, it states "The document "original.xlsx" " is password protected. However, the file name is not "original.xlxs", not even close. If I type in my password, the next screen simply states "Decryption failed. (null) "
If I open Excel first then it works fine. Did not have to open Excel before.
I have a an Excel file named MyFile.xlsx that is password protected. I
have uploaded it to my DropBox on my Mac.
When I try to open it on my iPhone 11, DropBox seems to call it
"original.xlsx" and will not open it when I enter the correct password.
What would make DropBox give it a different name than what I named it.
Would appreciate any insight.
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Attached is the exact screen shot I get when I try to open yhe file. The real file name is GuestList.xlsx but when I try to open it in DropBox it reads "original.xslx" and of corse the PW will not work. The others on this list have had the same problem.
Did you try my temporary solution? First open the Excel app on your iPad and then select the encrypted file in Dropbox. It works every time. If you don't have Excel, then there is a free version in the app store.
If I type in my password, the next screen simply states "Decryption failed. (null) "
I am trying to do this on my iPhone, so I cannot just open excel first.
I do find that when I get the screen in DropBox on my iPhone asking for a PW for the bogus file "original.xlsx", I simply click on the button that reads "Open". That brings up and opting to use Excel which when I click gets me to the right file and opens with the PW.
Never had to do this in the past. It must be a change in the more recent OS.
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