cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Optimal settings when uploading iPhone photos

Explorer | Level 3

I am curious to know about what file type you would suggest using when uploading Live Photo’s and portrait photos from an iPhone. I currently have settings to upload the Dropbox-recommended jpg but I would love to preserve the live and portrait elements of my photos if it would do so without losing quality and especially if I could later convert those files to jpg. We have many photos and would love to properly back them up in the very best way before deleting them from my phone.

3 Replies 3
Highlighted

Re: Optimal settings when uploading iPhone photos

Dropboxer
Dropboxer
Hey @Lizrs3a, I’ll my best to advise; thanks for checking in with us! 
 
Kindly note that you should be able to reference this previous discussion regarding photos captured in portrait-mode, which should now be uploaded alongside the originals in your Dropbox account if you’re using the Camera Uploads feature. 
 
That being said, there’s the exception of Live and Burst images, which can be manually uploaded at the moment. This limitation comes from how iOS deals with these files.
 
Hopefully my message addresses your initial inquiries, however please let me know here if you have any follow-up questions! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Optimal settings when uploading iPhone photos

Explorer | Level 3
Thank you. I tried using the manual plus sign to upload a Live Photo and it uploaded in heic but I see no motion in it like it appears on my phone and in google and amazon photos. Is there a way to preserve the motion effect of Live Photo’s?
Highlighted

Re: Optimal settings when uploading iPhone photos

Dropboxer
Dropboxer
Thanks for circling back to me @Lizrs3a
 
While I can’t be sure of how these third-party apps perform in this respect, kindly note that you should be able to preview these file types in Dropbox, however this pertains to the filetype & image. 
 
I hope my message above sheds a bit of light!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?