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Options menu Airprint iOs missing

Explorer | Level 3

Hey guys, I'm facing this problem and I was wondering if anyone here has an answer for it. When printing documents on Dropbox app (iOS), the printer options menu (AirPrint) does not provide any paper option when the selected printer is reporting more than 1 input tray loaded and ready to print. As a consequence, I cannot select the desired paper size/tray/type on which their document should be printed.

Is there any way to show Options dialog in iOS Airprint when printing from Dropbox in order to prepare what I want to print? 

8 Replies 8
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Re: Options menu Airprint iOs missing

Dropboxer
Dropboxer

Hi @Manuelson, thanks for joining the Community!

 

Are you only experiencing this when attempting to print via the Dropbox mobile app? What type of documents are you attempting to print? Do other types of documents have the same issue?

 

Could you forward screenshots showing what you get currently and what you expect to see (while hiding any personal info)?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Options menu Airprint iOs missing

Explorer | Level 3

Hi Jay,

 

Thanks for posting. Yes,  I'm only experience it when attempting to print from mobile Dropbox app in iOS.

After checking your questions I realize that it's only happening when printing pdfs. When attempting to print an image it works as it should.

 

See the differences here:

https://ibb.co/47F6kry 

 

 

Thanks!

 

 

Highlighted

Re: Options menu Airprint iOs missing

Dropboxer
Dropboxer

Is it possible that the PDFs have some kind of restriction on them when printing?

 

What happens when you export the PDF to another app and then print from there?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Options menu Airprint iOs missing

Explorer | Level 3

Hi,

 

No, there are regular pdfs, it's happening always when printing from Dopbox app using any pdf. You can try by yourself.

 

When printing the same pdfs from other apps, I get extra options that I don't get when printing from Dropbox. 

 

Airprint menu when printing from other apps rather than Dropbox -> https://ibb.co/BCd8Qcf . You can see Options and Paper settings.

 

Regards

Highlighted

Re: Options menu Airprint iOs missing

Dropboxer
Dropboxer

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the mobile app, rebooting the phone, and reinstalling it to see if this helps?

 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Options menu Airprint iOs missing

Explorer | Level 3

Sure, I alredy did but still happening.

 

It happens with different iOS versions and with all pdfs. You can test it by yourself. It seems to be related to how Dropbox tells OS to show Airprint options.

 

Could you check it by yourself? Thanks

Highlighted

Re: Options menu Airprint iOs missing

Dropboxer
Dropboxer

Thanks for the update @Manuelson!

 

We'll check on this on our side and get back to your here when we have an update on the matter.

 

In the meantime, if there's any other info you'd like to add or questions you have, please don't hesitate to give us a nudge here.

 

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Options menu Airprint iOs missing

Dropboxer
Dropboxer

Hi @Manuelson, are you still experiencing this issue on your device?

 

If so, would it be possible to contact you via email to investigate this matter in more detail? Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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