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Out of Space on her Dropbox Account in my Shared Folder

Out of Space on her Dropbox Account in my Shared Folder

New member | Level 2

I have reviewed many different messages related to "out of space".  It wasn't clear to me, so I am writing this message about the particular problem we are experiencing.

 

I shared a folder with Judy who has a 2GB plan.  I have 27GB available to me by HP with my laptop purchase which currently has only 10GB in use.  So, plenty of room.  I asked Judy to move some of her PPT files to the shared folder.  She move one 7 MB file, it went in the shared folder okay.  Then, she tried to move a second 7 MB file, and her Dropbox notification says, Out of Space.  How can that be?

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Re: Out of Space on her Dropbox Account in my Shared Folder

Dropboxer

Hi there @BobKadis, I'd be more than happy to help!

 

Generally, every file that's added to an account takes up space, including content in shared folders. 

 

So, for example, if a shared folder is 3 GB and a user has 2 GB of quota in their account, they won't be able to add or sync it as it's larger than what their account can handle.

 

Could you ask them to check how much storage their account's Plan tab reports as available and taken up?

 

Give me a shout whenever you have any updates, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Re: Out of Space on her Dropbox Account in my Shared Folder

Dropboxer

Hi there @BobKadis, I'd be more than happy to help!

 

Generally, every file that's added to an account takes up space, including content in shared folders. 

 

So, for example, if a shared folder is 3 GB and a user has 2 GB of quota in their account, they won't be able to add or sync it as it's larger than what their account can handle.

 

Could you ask them to check how much storage their account's Plan tab reports as available and taken up?

 

Give me a shout whenever you have any updates, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Out of Space on her Dropbox Account in my Shared Folder

New member | Level 2

Hi Lusil,

 

Your answer explains why Judy who has a 2 GB plan could not accept a file that would cause the 2 GB amount to go over.  However, the way I thought Cloud Storage worked is that the recipient was not "charged" for receiving someone else's shared folder and its content.  But, it is not that way for Dropbox. 

 

Thank you for helping me and my friend understand how Dropbox works.

 

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