PDF fillable, are not saving

[omararab999]

Hi,

At our company we use drop box to fill in a pdf fillabe forms, and it's been a while doing that, now most of the employees cannot save the files even if they opened them from the computer it is not saving, is there anyway to solve that.

Thank you  

[Lusil]

Hey @omararab999, let's see what we can find. 

What exactly happens when they try to save the files?

Are they trying to upload them to a shared folder or save existing copies in their accounts?

If they get any error messages, please send me a screenshot of them so that I have a better visual of the issue. 

Looking forward to hearing back from you!

[omararab999]

Hi Lusil,

Usually it opens the pdf by adoce acrobat, so when they close the pdf after filling it, it saves automaticly. but now it is not saving at all, it just close and there is no save button

thank you 

[Lusil]

Could they check if they are running the latest versions of the apps in question?

[omararab999]

Yes It is all updated, the thing if the file opened through the adobe acrobat app, it will save but if it opened through the dropbox then adobe acrobat it is not saving 

[Lusil]

Do the users get the option to save manually by any chance?

If so, does it create a copy?

[omararab999]

No they can't save it manually

[Lusil]

Just to make sure that we cover as much ground as possible, could you clarify if you've sent this form to other users using a shared folder or a shared link?

Are the filling it out through the website, the desktop app, or the mobile app?

[omararab999]

The files uploaded through the desktop and it is a shared folder, and it is filling up through the mobile app 

[Daphne]

Since you're editing the files through the mobile app, do you notice this across both Android and iOS devices?

Also, once you have finished editing the file, does it appear to save in the Adobe app, but not back to Dropbox, when you initially open the file through the Dropbox app?

So, for example, you would:

1. Locate the file in the Dropbox app.
2. Choose to open the file in Adobe.
3. Edit the file as needed.
4. Close the file in Adobe (eg. by just going "back" to the main Adobe screen).
5. Check to see if the edits were saved within the Adobe app by re-opening the file.
6. Check the Dropbox app to see if the file was updated there too.