cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PDF fillable, are not saving

PDF fillable, are not saving

Explorer | Level 3

Hi,

 

At our company we use drop box to fill in a pdf fillabe forms, and it's been a while doing that, now most of the employees cannot save the files even if they opened them from the computer it is not saving, is there anyway to solve that.

 

Thank you  

15 Replies 15

Re: PDF fillable, are not saving

Dropboxer

Hey @omararab999, let's see what we can find. 

 

What exactly happens when they try to save the files?

 

Are they trying to upload them to a shared folder or save existing copies in their accounts?

 

If they get any error messages, please send me a screenshot of them so that I have a better visual of the issue. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: PDF fillable, are not saving

Explorer | Level 3

Hi Lusil,

 

Usually it opens the pdf by adoce acrobat, so when they close the pdf after filling it, it saves automaticly. but now it is not saving at all, it just close and there is no save button

 

thank you 

Re: PDF fillable, are not saving

Dropboxer

Could they check if they are running the latest versions of the apps in question?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: PDF fillable, are not saving

Explorer | Level 3

Yes It is all updated, the thing if the file opened through the adobe acrobat app, it will save but if it opened through the dropbox then adobe acrobat it is not saving 

 

Re: PDF fillable, are not saving

Dropboxer

Do the users get the option to save manually by any chance?

 

If so, does it create a copy?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: PDF fillable, are not saving

Explorer | Level 3

No they can't save it manually

Re: PDF fillable, are not saving

Dropboxer

Just to make sure that we cover as much ground as possible, could you clarify if you've sent this form to other users using a shared folder or a shared link?

 

Are the filling it out through the website, the desktop app, or the mobile app?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: PDF fillable, are not saving

Explorer | Level 3

The files uploaded through the desktop and it is a shared folder, and it is filling up through the mobile app 

Re: PDF fillable, are not saving

Dropboxer

Since you're editing the files through the mobile app, do you notice this across both Android and iOS devices?

 

Also, once you have finished editing the file, does it appear to save in the Adobe app, but not back to Dropbox, when you initially open the file through the Dropbox app?

 

So, for example, you would:

  1. Locate the file in the Dropbox app.
  2. Choose to open the file in Adobe.
  3. Edit the file as needed.
  4. Close the file in Adobe (eg. by just going "back" to the main Adobe screen).
  5. Check to see if the edits were saved within the Adobe app by re-opening the file.
  6. Check the Dropbox app to see if the file was updated there too.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?