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Re: PDF preview quality is much lower resolution than original

PDF preview quality is much lower resolution than original

harpiemacaron
Explorer | Level 3

I have a problem where I upload a good quality PDF to dropbox, and when I come to preview it, the quality is much worse... the resolution is terrible and in some cases I struggle to read the PDF. Downloading and viewing it Adobe Acrobat is really not practical for me... I'm using the dropbox app for windows 10

Any ideas?

thanks

5 Replies 5

Re: PDF preview quality is much lower resolution than original

harpiemacaron
Explorer | Level 3

It seems to be with all images, when you zoom in, dropbox doesn't load the extra detail

 

Re: PDF preview quality is much lower resolution than original

Rich
Super User II

The preview page displays a lower resolution image by design. It's simply a preview. If you need to see the file in its original quality, you need to download the file and open it on your computer.

Re: PDF preview quality is much lower resolution than original

Lemmy1984
Dropboxer
Hi there,

Thanks for posting on our forum page.

As a first step, I would like you to try the following:

- Use a different browser like Safari, Mozilla Firefox, or Chrome.

- Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a plugin that you have installed on your browser or a security setting on your browser.

- If the issue is caused by a plugin, you can try incognito or private browsing mode to eliminate the problem:

Chrome: https://support.google.com/chrome/answer/95464
Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
Safari: http://support.apple.com/kb/PH19216

- Clear your browser's cache. You can find instructions for doing so here:

http://www.wikihow.com/Clear-Your-Browser's-Cache

If this does not resolve your issue, could you submit a ticket to be able to further assist you?

Thanks in advance.

Regads,
Lemmy

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Re: PDF preview quality is much lower resolution than original

Terry P.
Collaborator | Level 10

Pretty sure I posted a brief reply last night effectively saying 'shame on you Dropbox' for taking such a cavalier approach by discontinuing a feature that is important to many loyal users.

 

Beginning to suspect this forum is censored. This would be the 3rd or 4th post that has appeared immediately but then somehow vanished hours later.

 

Terry, UK

Re: PDF preview quality is much lower resolution than original

betazero
Explorer | Level 3

Um why? This used to be fine before. Now we cant look at pdfs unless we download them(the preview is unreadable)? What is the point of the dropbox app or the website then? You basically are saying the only way to share files is to share a zip file but tell them "dont look at the pdfs because you need to download them". How can I turn the downgraded preview thing off? 

Need more support?