cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: PDF preview quality is much lower resolution than original

PDF preview quality is much lower resolution than original

harpiemacaron
Explorer | Level 3

I have a problem where I upload a good quality PDF to dropbox, and when I come to preview it, the quality is much worse... the resolution is terrible and in some cases I struggle to read the PDF. Downloading and viewing it Adobe Acrobat is really not practical for me... I'm using the dropbox app for windows 10

Any ideas?

thanks

5 Replies 5

harpiemacaron
Explorer | Level 3

It seems to be with all images, when you zoom in, dropbox doesn't load the extra detail

 

Rich
Super User II

The preview page displays a lower resolution image by design. It's simply a preview. If you need to see the file in its original quality, you need to download the file and open it on your computer.

Lemmy1984
Dropbox Staff
Hi there,

Thanks for posting on our forum page.

As a first step, I would like you to try the following:

- Use a different browser like Safari, Mozilla Firefox, or Chrome.

- Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a plugin that you have installed on your browser or a security setting on your browser.

- If the issue is caused by a plugin, you can try incognito or private browsing mode to eliminate the problem:

Chrome: https://support.google.com/chrome/answer/95464
Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
Safari: http://support.apple.com/kb/PH19216

- Clear your browser's cache. You can find instructions for doing so here:

http://www.wikihow.com/Clear-Your-Browser's-Cache

If this does not resolve your issue, could you submit a ticket to be able to further assist you?

Thanks in advance.

Regads,
Lemmy

Did you find my post
helpful? If it answers your question, please mark 'Accept as
Solution" below so other users can find it quickly!
</
i>:)


Terry P.
Collaborator | Level 10

Pretty sure I posted a brief reply last night effectively saying 'shame on you Dropbox' for taking such a cavalier approach by discontinuing a feature that is important to many loyal users.

 

Beginning to suspect this forum is censored. This would be the 3rd or 4th post that has appeared immediately but then somehow vanished hours later.

 

Terry, UK

betazero
Helpful | Level 6

Um why? This used to be fine before. Now we cant look at pdfs unless we download them(the preview is unreadable)? What is the point of the dropbox app or the website then? You basically are saying the only way to share files is to share a zip file but tell them "dont look at the pdfs because you need to download them". How can I turn the downgraded preview thing off? 

Need more support?