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PLEASE HELP ME ALL MY FILES ARE GONE

PLEASE HELP ME ALL MY FILES ARE GONE

jbadejo
New member | Level 2

Hi. So about 2 weeks ago i was trying to download a video to edit and for some reason the application I used told me there was no storage left in my laptop and I had seen that it was from a dropbox folder on my laptop, (keep in mind I had uninstalled dropbox about 4 months ago) I deleted the file and unknowinly ALL my desktop files were disappearing one by one. All my school work and my music that i had been working on for over 2 years was deleted and I've tried to get it back in so many ways, i even bought a program to try and restore it and it still didn't work and its not in the recently deleted file on dropbox either. PLEASE HELP ME!! 😞 

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Re: PLEASE HELP ME ALL MY FILES ARE GONE

Jay
Dropboxer
Hi @jbadejo, thanks for contacting us!

It sounds like you were deleting a folder on your computer, which is why the files were deleted.

If the Dropbox desktop application was uninstalled, then it means that no files were syncing to the site, so it wouldn’t be possible to recover them from the site. 

As you've already tried to recover files using a third party, there isn't anything else I can suggest at this time.

I'm sorry to be the bearer of bad news.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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