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PLEASE HELP!! Why Do Shared Links Never Work??

PLEASE HELP!! Why Do Shared Links Never Work??

alexanderbouraad
New member | Level 2

I have exercise videos uploaded to my dropbox. I created a link to share the videos with my client. I made sure anyone with the link can access the video and watch it. I've tripled checked that and ANYONE WITH THE LINK can access the video and watch it. But 80% of the time, my clients say the link never works. It never takes them to the video at all. It never even takes them to DropBox. SO DO THE STUPID LINKS NEVER WORK???

1 Reply 1

Re: PLEASE HELP!! Why Do Shared Links Never Work??

Lori
Dropboxer

Hey @alexanderbouraad! Let's see what we can do here.

As a first step, you're right. Anyone with access to a shared link should be able to preview it, whether they have a Dropbox account or not. 

Can I ask if your clients have any specific errors on their end? 

Are you able to preview the shared link if you open it in an incognito tab on your browser (not signed into your account)?

Let me know what you find.


Lori
Community Moderator @ Dropbox
dropbox.com/support


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