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Pages, Numbers and Keynote docs are automatically synced locally

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Pages, Numbers and Keynote docs are automatically synced locally

Explorer | Level 3

Hi,

 

For some reason dropbox is automatically downloading all Pages, Numbers and Keynote documents from our company cloud to my computer, without me being able to find the source triggering this. It's a lot of files quickly filling up my hard disk.

If I manually then set those documents to be saved 'only in cloud', freeing up my disk, they are again downloaded to my computer after a little while.

 

I'm on a MacBook Pro, running OSX 10.14.6.

 

I'm usually manually syncing all the files I need, so the standard setting is to have everything saved in the cloud and not on my computer.

 

Does anyone of you experience this too and may help me find the reason for this happening?

 

I tried to switch off my anti-virus, the sync in iCloud as well as the Spotlight indexing for those files, without any success.
This just started some weeks ago.

 

Thanks a lot!

 

6 Replies 6
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Re: Pages, Numbers and Keynote docs are automatically synced locally

Dropboxer

Hi there @ash3000, I hope you're doing well today!

 

Could you just clarify for me, does this occur at random or when you open specific apps like those you mentioned? If an app has a recent files list, they can sometimes access the files preemptively before they're opened.

 

Also, have you tried manually force quitting apps that are running on your device one by one? This could help narrow down the which app might be trying to access the files.

 

Another culprit might be an antivirus, security or backup software that could be trying to access or monitor the files too. If you have any of these, please try temporarily disabling these to see if that helps.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Pages, Numbers and Keynote docs are automatically synced locally

Explorer | Level 3

Hi Daphne,

 

Thanks a lot for your reply!

 

This issue seems to happen quite randomly, without me even using these apps. The Numbers, Keynote and Pages docs are just all downloaded without any cause from what I can see.

 

I disabled Kaspersky anti virus already which did not help.

For my backup via TimeMachine I have the dropbox folder excluded so this is probably not causing it either.

 

I really cannot say what else might be causing this. There also does not seem to be any option Numbers, Keynote and Pages to activate this behaviour.

Thanks!

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Re: Pages, Numbers and Keynote docs are automatically synced locally

Dropboxer

Thanks for getting back to me here @ash3000!

 

That would be rather strange behaviour indeed then. I'd suggest reaching out to our Support team so that we can have a better look into this with our specialists to try and narrow down the root cause of the files being recalled locally.

 

You can check out your Support options from here, and let me know the ticket number that you get (eg. #1234567) so that I can follow up with you there.

 

Sorry that I can't be of much more help from here, but please let me know if you have any questions.

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Pages, Numbers and Keynote docs are automatically synced locally

Explorer | Level 3

Thanks a lot, Daphne. Appreciate your help!

Funnily, support sent me over here to the community.

 

I now switched the setting to automatically save disk space to "On", which seems to solve the issue. I had it set "Off" before and manually set all the folders I wanted to have local, which as said worked well, but then started this strange behaviour downloading the files from all over the place, even in folders I had set to "only online".

 

Well, let's see how this works out now for the future.

 

Thanks again!

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Re: Pages, Numbers and Keynote docs are automatically synced locally

Explorer | Level 3

Hi Daphne,

 

FYI: The issue still persists.

I even performed a clean install of Dropbox but now it  started again to sync all sorts of files I never set to be synced.

Appareantly a colleague of mine is experiencing the same issue. This is very annoying.

Will get back to support now and open a ticket. Hopefully this can be resolved.

 

All the best.

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Re: Pages, Numbers and Keynote docs are automatically synced locally

Dropboxer

Hi @ash3000; how are you today?

 

I'm sorry to jump in here; I just wanted to mention that I found your ticket in our system and passed your comments there so we can have all the relevant information in one place.

 

That said, if you're comfortable with this, you could also try creating a new OS profile and install our desktop app there to see if this behavior persists. 

 

Let us know of any updates! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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