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[Paper] + can not find papers

varvir
Explorer | Level 3

i think that `+` find papers on any other directories in Dropbox.

but `+` can not find my papers.

i`m in South Korea, Can `+` find only papers whose name is in English? can't find Korean name?

This occured only for me not any others?

 

Thanks in advance.

 

 

 

5 Replies 5

Re: [Paper] + can not find papers

Dropboxer
Dropboxer

Hi @varvir; welcome to our Community and thanks for using Paper!

 

I wasn't able to replicate this on my end as I was able to link a Paper doc within another doc by using the (+) sign, even when my doc's title was written in Korean. 

 

Could you try clearing your browser's cache, an incognito window or another browser and let me know if you're still seeing this behavior?  

 

Thanks a bunch! 

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: [Paper] + can not find papers

varvir
Explorer | Level 3

@Walter Thanks for the answer.

I`m afraid that it's not work...

I`m using Chrome. I cleared caches, make setting to default.. but not work.

I tried to ignito windows after doing that, not work.

Of course, Chrome is updated latest version.

But, I discovered a thing.

When i make the new documents with `+`, then it works.

It does not work that another making new Paper doc method like Make New File at dropbox main OR right top + button in the Paper doc.

well... URL also different between former and later. (i think it is not matter)

 

Can i get help further? I also feedback this in Korean.

 

 

Re: [Paper] + can not find papers

Dropboxer
Dropboxer

Thanks for the additional details here @varvir .

 

May I reach out via the email address you're using for your profile here on our Community so we can have a better look into this with all of my tools at our disposal? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: [Paper] + can not find papers

varvir
Explorer | Level 3
sure thanks

Re: [Paper] + can not find papers

Dropboxer
Dropboxer

I can see you're already discussing this with a member of my team in your existing ticket @varvir, so I'll leave you to it. 

 

If there's anything else I can assist with, please feel free to give me a nudge! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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