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Paper doc comments just dissapear

Paper doc comments just dissapear

mainmike
Explorer | Level 3

1) My colleague is commenting our paper doc, using windows (and probably chrome or firefox) and i am using mac osx and safari. I got one NOTIFICATION on my iphone, where i got the paper app, but when i open the doc there is NO comments, and also my colleague sees no comments. There is also nothing in the notification history either, how can this be, for a well known software like DROPBOX with so many users, is there a bug or something, anyone else have similar experience? Is it just GONE, one day of work, magically dissapear? 

 

2) Is there a way to access PAPER though the dropbox desktop app? (given that there is no paper app available)

 

Thanks in advanced for your inputs

3 Replies 3

Re: Paper doc comments just dissapear

Walter
Dropboxer

Hello there @mainmike, thanks for joining our Community!

Can you please let me know if you get any different results after clearing your browser's cache or another browser? 

When it comes to your second concern, you can access your Paper docs through the desktop app by clicking the relevant button after having clicked on the Dropbox app's icon in the menu bar/system tray. This would open up a web browser though. 

Let me know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Paper doc comments just dissapear

mainmike
Explorer | Level 3

Thans for your reply,

 

Not sure about clearing cache, but should that be necessarily, have you heard about that dropbox fails in this area before? So comment cant be store without clearing cache everytime? 

 

I dont see a "relevant button" that takes you too paper through dropbox app, can you elaborate? 

 

Thanks, 

Re: Paper doc comments just dissapear

Lori
Dropboxer
Hey @mainmike, and sorry to jump in the convo!

This is unexpected since comments should remain on each Paper document after their addition. This is why @Walter asked you to try clearing the cache, then checking again for the comments, to see if this is a browser related issue.

As for accessing Paper through the Dropbox desktop application: Can you locate your little Dropbox icon (on your task bar, next to your WiFi) and click there? 

Once you do, you should be seeing a pop-up window, with a row of icons on top. All you'd need to do would be for you to click the Paper icon to access your content on the web. 

Let me know if you need anything else!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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