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Password protected Word doc has stopped opening on my iPhone.

Password protected Word doc has stopped opening on my iPhone.

JanH
Explorer | Level 3

Up until 2 weeks ago I could open this password protected Word doc on all my devices. Now, on my iPhone I get the message “Decryption failed. (null). I can still open it on my iPad and Windows laptop.

I have deleted the App (only on my iPhone) and re-installed it. Cleared the cache in the App. Done a hard reboot of my phone, but nothing works.

Of course, I mainly access this document via my phone!

Hoping someone can help. 

Thanks.

1 Accepted Solution

Accepted Solutions

Re: Password protected Word doc has stopped opening on my iPhone.

Rich
Super User II

@JanH wrote:

Up until 2 weeks ago I could open this password protected Word doc on all my devices. Now, on my iPhone I get the message “Decryption failed. (null). I can still open it on my iPad and Windows laptop.


This is not a Dropbox issue. It's caused by the iOS 14.2 update that was released recently.

 

View solution in original post

1 Reply 1

Re: Password protected Word doc has stopped opening on my iPhone.

Rich
Super User II

@JanH wrote:

Up until 2 weeks ago I could open this password protected Word doc on all my devices. Now, on my iPhone I get the message “Decryption failed. (null). I can still open it on my iPad and Windows laptop.


This is not a Dropbox issue. It's caused by the iOS 14.2 update that was released recently.

 

View solution in original post

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