Password protected Word doc has stopped opening on my iPhone.

[JanH]

Up until 2 weeks ago I could open this password protected Word doc on all my devices. Now, on my iPhone I get the message “Decryption failed. (null). I can still open it on my iPad and Windows laptop.

I have deleted the App (only on my iPhone) and re-installed it. Cleared the cache in the App. Done a hard reboot of my phone, but nothing works.

Of course, I mainly access this document via my phone!

Hoping someone can help. 

Thanks.

[Rich · Accepted solution]

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@JanH wrote:

Up until 2 weeks ago I could open this password protected Word doc on all my devices. Now, on my iPhone I get the message “Decryption failed. (null). I can still open it on my iPad and Windows laptop.

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This is not a Dropbox issue. It's caused by the iOS 14.2 update that was released recently.

• https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Decryption-fails-running-iOS-14-2/m-p/...