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People I share with cant view videos

People I share with cant view videos

MamaBear2017
Explorer | Level 4

People I share with keep telling me they cant watch or download the videos.

5 Replies 5

Re: People I share with cant view videos

Jay
Dropboxer
Hi @MamaBear2017, thanks for contacting us!

Could you clarify exactly what they're experiencing on their end?

Are they trying to  preview the file on the Dropbox site? Are you sharing the files directly to their Dropbox accounts, or as a shared link?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: People I share with cant view videos

MamaBear2017
Explorer | Level 4

I'm sharing a link to their email address, and various people keep telling me that they cant view or download the videos I uploaded for them.

Re: People I share with cant view videos

Walter
Dropboxer
In that case, you can ask them to try a different browser @MamaBear2017.

Let us know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: People I share with cant view videos

MamaBear2017
Explorer | Level 4

Why would this be browser dpendent?

 

Isn't Chrome good enough?

Re: People I share with cant view videos

Mark
Super User II

@MamaBear2017 

 

Its a standard test to see if there is an issue with Dropbox or the browser as its very possible they have something installed which is causing things to not work (an extension maybe)


 


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