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Person I shared with not receiving notifications

Person I shared with not receiving notifications

Explorer | Level 3

I thought in the past shared folders sent notifications to those I shared with when others upload to the folder . However, it appears only the owner gets notified....Is there a way the 'Sharee' can get notified of uploads?

 

1 Accepted Solution

Accepted Solutions

Re: Person I shared with not receiving notifications

Dropboxer

With a file request, only the person who creates the file request link will receive upload notifications, @otis12341.

 

However, if you have shared the folder that the files will be added to with another person, if they use the desktop app, I could suggest enabling the desktop app notifications that Jay mentioned.

 

You can check out more info on the desktop notifications from here.

 

While it's not exactly what you were looking for, I hope it helps to some extent!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Re: Person I shared with not receiving notifications

Dropboxer

Hi @otis12341, thanks for messaging today!

 

Are you referring to notifications sent to the desktop app, or email notifications? 

 

Have you and those affected users checked their settings on the site and app?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Person I shared with not receiving notifications

Explorer | Level 3
I am referring to email notifications..I am the owner and I get them but the person I shared a folder with is not.

Re: Person I shared with not receiving notifications

Dropboxer

Have they enabled the email notifications on the Dropbox site for any changes made to shared folders?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Person I shared with not receiving notifications

Explorer | Level 3
Our only option is to email a weekly digest and there is no option for shared folders

Re: Person I shared with not receiving notifications

Dropboxer

There are no email notifications for updates or new files in shared folders aside from the digest email, and the original email showing that someone has been invited to a folder.

 

However, there are desktop notifications for any changes that occur, just like with normal syncing.

 

Are you certain that you receive emails for shared folders having new content in them? Do you have an old email showing this info, and if so could you paste the info here, while hiding personal info?

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Person I shared with not receiving notifications

Explorer | Level 3

From: Dropbox
To: .
Subject:  uploaded files you requested!
Date: Tuesday, January 5, 2021 12:54:00 PM
Hi Teresa,
uploaded one new file to your request for Spring 2021 Sales Center:

 test.docx
See new files


Best,
- The Dropbox Team
© 2021 Dropbox

Re: Person I shared with not receiving notifications

Dropboxer

Okay, this is an email related to file requests, not shared folders. 

 

These are only generated when you've created a file request, and a person has used that link to upload a file directly to your account using that link.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Person I shared with not receiving notifications

Explorer | Level 3

Okay...so if I share the file request, will the person I share it with receive notifications via email when uploads occur?

Re: Person I shared with not receiving notifications

Dropboxer

With a file request, only the person who creates the file request link will receive upload notifications, @otis12341.

 

However, if you have shared the folder that the files will be added to with another person, if they use the desktop app, I could suggest enabling the desktop app notifications that Jay mentioned.

 

You can check out more info on the desktop notifications from here.

 

While it's not exactly what you were looking for, I hope it helps to some extent!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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