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Photos from iPhone are not in created folder

Photos from iPhone are not in created folder

Explorer | Level 4

When my iPhone was connected to my laptop, I saved several photos to a created Dropboc folder now the folder is empty.  Why?  How to recover the photos?  Thank you

1 Accepted Solution

Accepted Solutions

Re: Photos from iPhone are not in created folder

Dropboxer

Are you able to restore the files from the deleted files page? Are they not visible on that page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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4 Replies 4

Re: Photos from iPhone are not in created folder

Dropboxer

Hi @Jenni F.; how are you today?

 

Can you please let me know how exactly did you save those files to your Dropbox account? Did you copy or move them to your Dropbox folder or maybe you used the automatic camera uploads feature? 

 

As it sounds like the app hasn't yet finished syncing, can you please send me the exact status of the desktop app in your system tray/menu bar? Is it 'Up to date' or still syncing perhaps?

 

While we're at it, do you see any sign of those files on our website

 

Let me know what you find and we'll take it from there, Jenni. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Photos from iPhone are not in created folder

Explorer | Level 4

I am pretty sure it was user error.

Re: Photos from iPhone are not in created folder

Dropboxer

Are you able to restore the files from the deleted files page? Are they not visible on that page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Photos from iPhone are not in created folder

Explorer | Level 4

I am pretty sure the problem was user error.

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